We’re always here to help with any questions or issues you may have. To reach us, simply scroll to the bottom of the page and fill out the contact form with your details and message. We'll make sure to get back to you as quickly as possible. You can also send us an email directly at:
info@kangathletics.com
We aim to respond within 24 hours on business days.

Absolutely, your security is our top priority. When you make a purchase using PayPal, your payment information is encrypted and protected with the highest level of security. PayPal is known for its robust security measures, which include advanced encryption and 24/7 monitoring to help prevent fraud. You can make your purchases with confidence, knowing that your financial details are safeguarded throughout the transaction process.

After your payment is verified and processed, which could take a few days, we work to fulfill your order within 2-5 working days. Shipping times vary based on your location with estimates ranging from 7 to 14 business days after the processing period.
Please note that we are not responsible for delays caused by shipping carriers, customs clearance, or other factors outside our control.

Absolutely! Once your order is on its way, you'll receive a tracking number in your Shipping Confirmation email. To see where your items are at any time, just go to the 'Track Your Order' page accessible at the bottom of our website. Enter your tracking number there, and you'll get the latest update on your order's journey.
If you run into any issues or the tracking information isn't clear, please email us at info@kangathletics.com for assistance.

We accept returns of items purchased from our website within 30 days, provided they are undamaged and in their original packaging.

If you're not completely satisfied with your purchase, we're here to help. For refunds or exchanges, please contact us at: info@kangathletics.com within 30 days of your purchase, including your order number and the reason for the request. Remember, the item must be in its original condition and packaging. Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow 2-3 days for your financial institution to process it. For exchanges or any issues with your refund, don't hesitate to reach out to us!

We understand that you might change your mind after placing an order. To change or cancel your order, please contact us immediately. Since we aim to process orders quickly, we can only make changes if your order hasn't been processed yet. Unfortunately, once your order has started the shipping process, we’re unable to make any changes or cancellations. If you need to adjust the delivery address or the order details after it's been processed, we recommend reaching out to the shipping carrier directly with your tracking number.

Absolutely! We highly value your feedback and encourage you to leave a review on the product page of the item you purchased. If you'd prefer to give us direct feedback or have suggestions on how we can improve our service further, please don't hesitate to contact us directly. Your insights not only help us improve our service but also assist other customers in making informed decisions. Sharing your experience is easy – just navigate to the product page, find the review section, and tell us what you think. We look forward to hearing from you!

Yes, we do! We regularly run sale periods throughout the year, so keep an eye on our website and sign up for our newsletter to stay updated on these opportunities. Additionally, we value our loyal customers and offer a discount system as a token of our appreciation for your continued support. These discounts can be applied to future purchases. We're always looking for ways to give back to our customers who make our journey worthwhile.

We are actively working on developing a sponsorship and affiliate program to support athletes who share our passion for sports and fitness. If you're interested in becoming one of our first sponsored athletes, we would love to hear from you! Please reach out to us directly at: info@kangathletics.com with your personal story, achievements, and why you would be a great fit for KangAthletics. We're excited about the possibility of collaborating with talented individuals and look forward to hearing from potential partners.